Fix problems when y'all pay for Google products & services

You might need to fix a problem with your payments profile if y'all:

  • Have problems when you pay for Google products
  • Go an fault message

Discover the upshot you lot experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or company that issued the payment method y'all try to use. This may be the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired bill of fare"

"[Your payment issuer] declined your payment"

To gear up the issue, select a unlike payment method or try the following:

  • Make sure your payment method is up to date. If it isn't, update it in Google Pay. Then endeavour your purchase once again.
  • To make the purchase, make sure you have enough money in your account.
  • If you still accept issues, contact your issuer to check if there's a trouble with your business relationship.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you get this error message, we can't have your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your business relationship confronting fraud.
  • For European users only: We need more info to comply with EU law.

To fix the issue, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Bank check for whatever alerts or requests.
    • Before yous tin can purchase anything through your Google Account, yous must verify your identity.
  3. Make sure your proper noun, address, and payment info are up to engagement.

"Your transaction tin can't be completed"

If you're asked to provide more info after you lot become this message, follow the on-screen instructions.

If you're not asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit menu, matches the address in your Google Pay settings. If they don't match, update your accost on pay.google.com and try the transaction again.
  • If you're on an app: Effort to pay on the product website instead. If you're on the website, try the app.
  • If you purchase on Google Play: For suggestions, check Fix payment bug on your account.
  • If you employ the guest checkout on the Google Shop: Sign in to your Google Business relationship. If you don't have 1, create an business relationship first.
  • If you use an eligible Android phone and pay past credit card: Ready up a payment method for contactless transactions.
  • If yous pay with a credit card: Contact your depository financial institution or financial institution about this transaction.

"Can't redeem your gift card due to an issue with your account"

To set the issue:

  1. Become to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier y'all can buy anything through your Google Account, you must verify your identity.
  3. Make certain your name, accost, and payment info are up to date.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace ambassador to fix it"

If y'all buy a Google product or service and get this fault message, information technology ways that your company or school set up your business relationship.

To resolve this result, contact your Google Workspace administrator.

Tip: If yous're an ambassador, learn how to fix the billing issue.

Detect your administrator

Your administrator might be:

  • Someone in your IT department or assist desk at a company or school.
  • The person who manages your electronic mail service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Card is grayed out & needs verification

Your card was reported equally stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Earlier you tin apply it again, you lot must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you take multiple accounts: Sign in to the account with the grayed-out bill of fare.
    • If you don't use pay.google.com: Go to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Adjacent to the card that says "Verification needed," click Verify and then  Get lawmaking.
  5. You can notice a temporary hold of less than $1.95 USD on your menu statement called "GOOGLE." The verification lawmaking is the final 6 digits.
    • You lot should get the code correct away, simply information technology can take up to vii days to get the code.
  6. To complete verification, return to your business relationship and enter the half-dozen-digit code.

Card is grayed out & is ineligible

If your carte is grayed out and yous get a bulletin that your card is ineligible, you can't use your carte for this purchase. Try to brand the purchase again with a dissimilar carte.

If the bill of fare you lot want to employ isn't listed, to add a new menu, follow the on-screen instructions.

Closed Google payments profile

Contact u.s. for help

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